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Sykes to Open New Call Center in Fayetteville

November 29, 2012

Fayetteville, North Carolina will shortly see a new call center opening in the city thanks to Florida-based business process outsourcing provider, Sykes (News - Alert) Enterprises. The new call center will initially employ 150 people, but the company has a long-term goal of hiring 500 employees, according to a company spokesperson.

"We feel Fayetteville will be a very successful place for us," Sykes’ Andrea B. Thomas told the Fayetteville City Council. "We found the labor market of people who are intelligent, hard working and very hospitable."

Hiring for the positions will begin in January 2013, and the new call center is expected to be up and running in May, according to the Fayetteville Observer.

Sykes was reportedly encouraged to locate the facility in Fayetteville thanks not only to the city’s workforce, but also due to incentives unanimously approved by the city council. Sykes will move into leased space until a new $9-million office space is completed.

The city has agreed to "grant" back half of the new property taxes to Sykes for five years; the city would extend that grant for two additional years if the company has at least 300 jobs by the end of the fifth year.

The city deal is worth almost $189,000 over seven years.

SYKES is a global provider of customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.

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Edited by Braden Becker

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