Sitel, a specialist in outsourced customer care services, will soon hire approximately 3,000 new employees at customer care call centers across the U.S. and Canada.
The company has been rigorously expanding its business with a fivefold increase in staff. In addition, it offers clients a broad range of technical support and help desk services.
Now, the newly hired employees will aid companies in the retail, telecom and home entertainment industries.
“Our business continues to expand at a rapid pace and we look forward to offering new employment and career path opportunities to thousands of people in North America,” said Bert Quintana, president and chief executive officer at Sitel. “These new positions reflect the trust companies place in Sitel’s services. As the Sitel team grows, we’ll continue to provide clients with innovative solutions and the best customer care in the market.”
The newly hired employees will involve in offering telephone, Web chat and social media customer care services, and many of them fill Work@Home positions to pursue a career from their home office.
This time, Sitel expects to add the next group of future leaders.
“A career in customer care teaches business skills that can be used in any industry. I recommend it to anyone who would like to hone their communications skills and develop strong organizational abilities,” said Miller. “It’s a great industry with wide-open opportunities for growth and career advancement, regardless of your background.”
With over 26 years of industry experience delivering market-leading customer service to clients, Sitel has been touted to be a top notch customer care outsourcing provider. Sitel's agents are multi-lingual and have the capacity to serve customers in 12 different languages. By functioning as a multilingual hub, each agent can handle two or three languages.
This translates into a reduction in costs and greater opportunities for the client.
Recently, the company added another feather to its cap when its first non-domestic outsourced contact center in Belgrade completed one year of successful existence.
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