1-800 We Answer Call Center has effectively consolidated its position as a specialist business services company providing call center services by offering both business and residential victims of Hurricane Sandy with emergency 24/7 answering service and call center support. Even as life slowly limps back to normal, the company is continuing with its aid recovery and relief efforts for both old and new clients to help them resume operations as soon as possible.
Operators of the company were pulling in 18 hour shifts during this time providing services such as receiving calls and dispatching priority messages. In some cases, when required the operators even gave clients e-mail messages by phone.
In a statement, Robert Porter, president and CEO of 1-800 We Answer, said that, "Business trust us to keep them connected to their clients and patients at all times. It was imperative that we develop a strategic emergency response equal to the difficulties that were predicted by the media. I had to ensure that my team was in place to provide for any contingencies that might arise. "
When Hurricane Sandy struck, Robert Porter busied himself with mobilizing his managers, technicians, and customer service representatives and even provided hotel accommodations for those employees who could not travel, in addition to organizing shuttle buses to ferry employees from their homes to office and back again.
All the robust team training programs that 1-800 We Answer had been carrying out finally paid off as operators geared up to serve the business community even during the most extreme of situations. Interactive live operators efficiently managed emergency calls, forwarded messages, and patched calls to concerned people as well as to on-call physicians.
What also allowed 1-800 We Answer to provide this kind of comprehensive support was their strong infrastructure which features advanced technological capabilities, thereby optimizing their emergency response communications efforts. Some of the critical capabilities of the company’s communication infrastructure include - data storage redundancy with a secondary battery supplies, secure servers, as well as high volume capacities.
Post Hurricane Sandy, the company has been actively reaching out to the business community and has been providing them with relevant information as well as resources and free consultations to tide over natural disaster and other emergency situations.
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