Outbound Call Center Featured Article

IBM Retail Software Enables Uniform Brand Experience for Omni-Channel-Shoppers

January 17, 2013

To increase interaction and collaboration between marketing and sales, IBM (News - Alert) announced new marketing and sales innovations that will allow retailers to deliver a consistent shopping experience for consumers across multiple touch points – from the store, mobile and online.

IBM's global survey of 26,000 consumers revealed that 35 percent of consumers are considering diversifying the way they buy goods and services in the future.

IBM is introducing new eCommerce cloud computing software through which retailers provide consumers with a more efficient, streamlined and personalized shopping experience. This new software takes multichannel retailing to the next level.

It optimizes the shopping experience by ensuring consistency in the way brands, products and offers are presented to consumers.

As part of the Smarter Commerce Initiative, IBM is helping retailers increase the consumer shopping experience across each platform, including computers, smartphones, brick-and-mortar stores, tablets etc.

The new program helps marketers to analyze real-time and historic data on buying patterns and purchases and across all buying preferences.

Gary Black, chief technology officer, SHOP.CA (News - Alert) said in a statement, “Using IBM's new merchandising features, we can present personalized offers and promotions as well as influence search results dynamically, driven by customer activity on the site, by helping customers find popular items faster and enabling them to discover new products easily, which they can immediately share with their social network. SHOP.CA hopes to create customer loyalty as well as drive online sales growth.”

"As evidenced in IBM's Digital Analytics Benchmark, the retail industry and consumer habits are changing faster than anyone could predict," said Craig Hayman, general manager, Industry Solutions, IBM. "The digital experience is influencing changes in the store and online and the winners are those that are making omni-channel retailing a reality today from pre-sale to post-sales service."

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus