IntelliResponse Systems has been celebrating the occasion of winning its 150th enterprise customer, who has installed company’s IntelliResponse Virtual Agent software platform.
According to the company, the IntelliResponse Virtual Agent (VA) technology platform is built as next-generation self-service software that can automate the process of delivering answers to customer questions posed across a variety of interaction channels.
IntelliResponse technology also works as a 24/7 online research agent, delivering real-time, actionable voice of the customer insights to clients.
IntelliResponse Virtual Agents have been deployed more than 365 times by the world’s most recognizable brands, and this service offers a single, accurate and approved answer to self-service questions posed across a wide array of customer interaction channels, including corporate websites, voice- and text-enabled mobile applications, social media platforms like Facebook (News - Alert), and agent desktop environments.
"Consumers have come to expect that organizations deliver a consistent, 'Siri'-like self-service experience across all support channels," explained David Lloyd, CEO at IntelliResponse. "Among the large enterprises and leading public institutions we speak with every day, we've seen an accelerated adoption of online self-service strategies, particularly in the mobile and social channels. As more and more customer interactions originate online, we continue to enjoy unprecedented demand for our patented approach to delivering Virtual Agent technology to the enterprise."
Brands like Budget, Virgin HealthMiles, CIBC Bank, Copa Airlines, ING Direct, Kobo Books, Progress Energy, Penn State University, Stanford University and Yale University are relying on IntelliResponse for their multichannel self-service needs.
"In terms of industries, we're seeing significant interest from B2C enterprises like banks, credit unions, P&C insurers, utilities, ecommerce, and retail organizations," said Mike Hennessy, vice president of Marketing at IntelliResponse. "From a customer service perspective, the major challenge these organizations face is finding a way to efficiently deliver an outstanding self-service experience across all their interaction channels and geographic locations, in the language of their customer's preference.”
Hennessy said they continually help organizations overcome these challenges and reflect back on over 365 live customer facing deployments.
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