Multichannel call back solutions are not new technology. They’ve been around for many years, generating huge profit for companies that have successfully used them.
Digital DataVoice (DDV) and Virtual Hold Technology (News - Alert) have signed a partnership to multichannel callback solutions that bridge the gap between self-service and the contact center, regardless of channel.
Digital DataVoice offers business-to-consumer communications solutions, including application development, comprehensive maintenance, management and support.
VHT's Conversation Bridge is a simple solution with huge impact that offers customers a consistent experience no matter how they try to contact you.
In order to meet the needs of a rapidly changing customer base, Digital DataVoice will resell VHT's Conversation Bridge as a solution. This enables companies to blend automated support with the ability to access live agents when help is needed, regardless of the channel the customer is using.
Doug Nelson, vice president of sales, Digital DataVoice said, "We've found that people prefer starting with self-service and then going to the contact center if there's a problem. By adding VHT's callback technology, we're able to offer a customer-friendly solution that doesn't impede operations."
By selling VHT's intelligent multichannel callback capability, Digital DataVoice will be able to present a simple solution at key points within customer interaction – all while improving the operational efficiencies of the business.
"Digital DataVoice has been working with customer-focused companies for 25 years. Like VHT, they are dedicated to improving the customer experience with intelligent technology solutions that offer a proven return on investment," Thomas Jameson, VHT's executive vice president of sales, said in a statement. "More than that, DDV is one of the most experienced integrators in North America, so adding their expertise is an enormous benefit to our customers as well."
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