Outbound Call Center Featured Article
Center Partners' Financial Services Certified by J.D. Power
J.D. Power and Associates have recently certified the Financial Services practice from Center Partners as part of the Certified Call Center Program for Outsourcers. The demanding program from J.D. Power, which was unveiled in 2012, was triumphantly accomplished by Center Partners. The program assesses general customer satisfaction with call centers. The competence and efficacy are therefore augmented by deploying and incessantly modifying all the major practices.
In a statement, a spokesperson for J.D. Power and Associates said, “Center Partners has earned this impressive achievement by providing an outstanding customer service experience to Financial Services industry callers and are to be congratulated for their accomplishment.”
According to David Geiger, CEO for Center Partners, the organization is happy to be associated with the J.D. Power standard for offering an exceptional customer experience. The J.D. Power program is synonymous with the organization’s internal aims and objectives. The program also follows the same direction that the organization has for its business.
Geiger said, “The J.D. Power and Associates standard fits us well. Maintaining high levels of customer satisfaction while handling a variety of call types for top brands in complex industries requires a simple philosophy. We ask ourselves two fundamental questions about every customer interaction: ‘Did we provide a world-class customer experience?’ and ‘Did we do what our client pays us to do?’ Our employees absolutely enjoy being part of this experience. They’re empowered and encouraged to provide solutions rather than merely achieve a metric. This focus on outcomes leads to happier employees, and far more satisfied client customers.”
According to Andrew Miller (News - Alert), VP, Operations at Center Partners, a considerable part of the business is the work done in the Financial Services industry. The organization now hopes to receive certification for the Consumer Electronics, Insurance, and Wireless and Communication arenas.
Arlo Pannell, account director, Financial Services at Center Partners, added that the organization has a huge accountability to symbolize the customers’ products and services with reliability. For the last two years, the organization has been testing, deploying and authenticating practices for developing an optimistic environment for employees and aiding customer encouragement.
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Edited by Brooke Neuman