Noble Systems (News - Alert) Corporation recently announced the introduction of the Noble Maestro 7.1 for contact center management and reporting. The latest offering from Noble Systems has been designed to deliver an intuitive manager portal for the company’s Enterprise Solution Suite with the aim of simplifying tasks such as the management of campaigns, lists, and data, assigning of contact strategies, scheduling activities, and improved control over activity flows.
In a statement, James K. Noble, president and CEO of Noble Systems, said that, “Remote and mobile management access is no longer a luxury – it’s a necessity. High-performance contact centers compete in a global marketplace that has moved beyond the traditional wires-and-workstations model. That’s why we’ve invested in delivering a solution that untethers managers and empowers them to get the job done anywhere, anytime.”
Noble Harmony delivers remote and mobile access to the company’s management tools from any kind of Web-enabled device, which makes it easy for mangers to keep themselves updated on contact center activities regardless of their location. Using Noble Harmony, managers can create list assignments, establish pacing parameters and keep track of agent activity, place alerts for specific activities, optimize management of individual campaigns and agents, and make audit changes, among other such tasks.
James K. Noble, Jr., president and CEO of Noble Systems said that, “The Noble Maestro manager portal is a central component of our premise and cloud-based contact center platforms, and it has played a significant role in helping us win new business since it was first introduced in 2007. Maestro offers our clients a dependable resource for improving agent efficiency and streamlining management functions. Its intuitive design and ease of use puts it at the top of our clients’ favorite system features.”
Capabilities of Noble Maestro 7.1 include – improved IVR with Web Services; Integrated Analytics via easy connectivity with Noble Data and Speech Analytics tools; enhanced Area Code Management; improved level of Compliance; new range of QA Features which includes improved QA Scorecard functionality, question weighting and scoring tools, as well as voice and video recording indicators; and Upgraded List Management.
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