Call centers have evolved tremendously in the last few years. From organizations that merely answer customer calls, the call centers have transformed into systems that provide invaluable information about customer behavior, and help companies to improve their brand image and profitability. Catering to the increasing importance of call centers, many technological developments have been made in this field, and companies that provide call center solutions are expanding their footprints.
Looking to expand its call center business, Inktel Contact Center Solutions has announced the addition of a call center branch in Doral, Florida. This new advanced call center is located just a few minutes from Miami International Airport.
Inktel provides its outsourced contact center solutions to the largest companies in U.S. The contact center solutions offered by the company helps clients improve operational performance and increase profitability. The company has the expertise to manage both inbound and outbound calls, and claims to concentrate on Direct-to-Consumer and Business-to-Business solutions
This is the company’s 4th location for which the design has been provided by ADD Inc. It has a capacity of 200 seats which will be concentrating more on daily calls. Doral is home to numerous Fortune 500 companies, and Inktel is just another addition in this area.
“We are beyond excited to be expanding into Doral," said Ricky Arriola, president and CEO of Inktel. "Demand for our services continues to rise and with this beautiful new location we are better suited than ever to service our partners.”
Apart from opening up new call centers, the company is also bringing new executives on board. Recently, the company announced appointment of Alan Mohler as a Site Director. Mohler joins Inktel with more than 25 years of experience in customer service and contact center management.