Outbound Call Center Featured Article

Empatel Partnership Allows Noble Systems to Gain Two New Territories

February 07, 2013

Needing to strengthen its outbound communications, Empatel, a reseller in Turkey specializing in unified communications solutions, was in search of a solution that would take it up a notch according to its growth path. And, the obvious choice was Noble systems.

"I’m delighted that we have been able to form this alliance and believe the synergy of the two companies equates to a winning team," said Colin Chave, general manager of Noble Systems (News - Alert) EMEA.

Noble is a Tier1 supplier that provides innovative solutions for unified communications, and has the advantage of mirroring the Empatel model with its strong customer focused ethics, noted officials.

Although the outbound partnership is currently focused on Turkey and Northern Cyprus, both organizations appear to be contemplating expansion into nearby territories later in the year. Companies of all sizes are expected to benefit.

“We are excited to announce this partnership with Noble Systems as it provides a clear growth-path for our organization in terms of our outbound offering, with a robust platform that opens new opportunities in terms of regions and vertical markets for our unified contact center strategy”, said Tayfun Güvenç, general co-ordinator at Empatel.

The supplier of unified communications also gained two new customers in the Winturkiye and Vakif Emeklilik region. While the former specializes in collections and telesales and works on behalf of many banks in Turkey, Vakif Emeklilik is a large Turkish Bank, where the Noble outbound solution is used within its general insurance division.

Noble Systems Corporation, a global leader in unified contact center technology solutions, announced the acquisition of assets from Telstar Hosted Services, Inc, a CaaS contact center technology multi-vendor provider offering blended services, predictive dialer capabilities, automated voice messaging and more.




Edited by Carlos Olivera

Article comments powered by Disqus