Outbound Call Center Featured Article
Writer Safeguard Chooses AMEYO as Backbone Technology
Writer Safeguard Pvt. Ltd. has chosen AMEYO, an all-inclusive CIM offering from Drishti, as its vertebral technology, guaranteeing flawless operations. Security is very critical for Writer Safeguard, a cash management organization dealing with the flow of cash and currency into the Automated Teller Machines and Cash-in-Transit, or CTI (News - Alert) services. The organization strives for the best possible care and maintains rigorous quality systems while moving the cash between banks, retail outlets and consumers.
Writer Safeguard required a technology that would assist it in monitoring all the received calls. Apart from managing its caretakers, the organization required improved call administration, serviceability and TAT (News - Alert). A technology capable of reorganizing its operations and capable of handling its combined process was required by Writer Safeguard.
In a statement, Swapnil S. Bagul, CTO for IT at Writer Safeguard said, "Writer Safeguard is in the business of securely moving physical cash in the Indian ATM and Retail market. Since ATM is the real time front desk of Indian banking industry for its customers, maintaining the ATM in the best of its health and always cash ready is the most basic need of banks to cater to their customer needs. WSG has an army of field custodians and engineers who does the required task round the clock. To provide the tracking of ATM visits and prevent misuse of ATM machines, WSG has deployed software systems along with a box and leading edge command center solution, AMEYO, together which assures WSG of a quality service, wherein, the requisites are done through direct communication between the Command centre agents and the field engineers or custodians.”
Adding, “With AMEYO, we now have seamless interaction, tracking and recording of every field level activity related to the ATM upkeep and its maintenance. This further churns MIS data that is appreciated by WSG Management for better visibility and decision making."
Writer Safeguard in association with AMEYO can administer its back-end incorporation for its caretakers. The agents can now supervise both inbound and outbound campaigns at the same time with AMEYO’s sturdy combination feature. AMEYO’s priority call back feature allows the agents to call customers who were earlier occupied or busy.
Edited by Brooke Neuman