Time Warner (News - Alert) Cable has recently awarded the Time Warner Cable Quality Vendor of the Year Award for 2012 to SatCom (News - Alert) Marketing, a teleservices company located in Minneapolis, MN.
SatCom Marketing is a teleservices vendor specializing in inbound and outbound sales and contact center services for the cable, telecommunications and other industries. The company offers a variety of services including inbound & outbound sales, customer acquisition & retention, product upgrades, customer service and lead generation for consumer and business-to-business markets.
SatCom won this award for the second consecutive year for demonstrating best call quality and compliance to national telemarketing standards of conduct. SatCom was also named the Time Warner Cable Quality Vendor of the Quarter for the fourth quarter of 2012.
"This award is a testament to the hard work and focus of our entire call center team," said SatCom Marketing founder and President, F. Dale Wunderlich. "Time Warner Cable works with some of the best teleservices vendors in the country and to win this award two straight years against such strong competition makes a real statement about SatCom's dedication to quality."
Time Warner Cable selected nine vendors who were eligible for the award and this was based on over 5,500 randomly sampled customer telephone calls over a 52-week period. The calls were recorded and scored by an independent call qualifying firm and are based on 18 different quality criteria including sales technique, product knowledge and regulatory compliance.
SatCom Marketing was on top of the list and was named Time Warner Cable's Quality Vendor of the Quarter for three quarters in 2012 and has won the quarterly award seven of the last eight quarters.
"Winning the Vendor of the Year award is great recognition for our team," said Wunderlich, "But our real objective is to generate quality sales and meaningful customer interactions for our clients. When our clients are successful, we know we've done a good job."