Outbound Call Center Featured Article

Esurance Set to Induct 150 Employees at New Call Center

February 22, 2013

Esurance, the San Francisco based online automobile insurer, is now ready to staff its new call center based in San Antonio.

Esurance has started the hiring process and will be hiring about 150 people at the facility. There are openings at different positions, which range from entry level workers, line managers to representatives who will be selling insurance products.

“We've been hiring since the end of December 2012 and we're actively hiring for classes over the next year,” company spokesman Danny Miller said. Miller was not in a position to discuss the details of the openings such as salary ranges and hourly pay.

“I can say that the compensation is very competitive, and we do offer a benefits package upon start, unlike other companies. We sell insurance online and over the phone directly to consumers. It's different than say, our parent company, Allstate, who sells through an agent. It's a great market for us in terms of the quality, quantity and education of the applicants, all steps conducive to supporting the growth of our business,” Miller said.

Esurance is an innovation driven company. With over 2,300 associates and 16 offices across U.S., Esurance today offers direct-to-consumer personal car insurance in 35 states. Established in 1999 as an alternative to obtaining insurance through an agent, Esurance offers easy-to-use online tools as well as 24/7 support and service to its customers through call centers. Allstate Corp. acquired it in October 2011.

The office at San Antonio opened on Jan. 1 2013. It has since been hiring people and has about 40 new associates in its folds. It has the backing of Allstate family, and is enriched by the strength, commitment, and experience of a long-time industry leader.

Esurance has extended its services online and have succeeded in making the car insurance buying experience from quoting to buying to filing a claim - easier and smarter. The products are flexible and affordable and customers are able to manage their policies better at their convenience. Ensurance’s 24/7 customer service center helps customers by answering their queries and thus clearing confusion about their insurance policies. The customers can file the claims anytime, from anywhere with the help of Esurance mobile. Its customer friendly website was declared ‘Best in Class award from the Customer Respect Group.




Edited by Brooke Neuman

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