Nexogy has entered into a partnership with Systel Limited, which will unveil a new outbound call center solution that provides improved features and functionality to customers.
Outbound call centers are important for a company in these days of extreme competition. It also a company to acquire new customers, convert prospects into buyers and increase the profit ratio per customer.
The new partnership allows Nexology to provide predictive dialer ability to its clients. With this ability, clients can dial more than one number at once and connect the answered calls with available agents.
This improves a company’s reach to its customers, and makes the best use of available human resources.
The partnership also allows Nexology to provide other advanced features such as real-time reporting and agent scripting. Customers of the company will enjoy a state-of-the-art cloud-based call center solution with centralized management, Nexology claims.
With its contact center software, Systel provides contact center services and enterprise end users in more than 50 nations. The company makes use of technologies such as IP telephony and media infrastructure software to provide enhanced features to subscribers through the Web.
“One of the areas of rapid change in the contact center is the growth of diversified media services that provide all-in-one offerings, ranging from IP-based telephony through email, SMS, instant chat, video and the latest integrated web services," said Nexogy CEO, Carlos Lahrssen. "By adding Sytel's (News - Alert) outbound call center services, we back our commitment to bringing our partners and customers the latest, most advanced call center technologies available.”
Nexology has been partnering with other companies as well. Recently, the company reportedly partnered with Sling Broadband to combine Nexogy's hosted voice and IP communications solutions with Sling Broadband's wireless access.