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Echo Acquires Callcredit Information Group's Bristol-Based Contact Center
Echo Managed Services has recently announced that it has taken over Callcredit Information Group’s Bristol-based contact center. Echo provides specialist products and services for utilities and public sector organizations across the U.K. Its core services, contact management, revenue management and software solutions, are underpinned by a deep understanding of both regulated and non-regulated industry.
The newly acquired contact center will from now on support Echo’s mission and this center has been offering multichannel, multifunctional complex contact management to both public sector and blue chip clients. Its services include inbound contact handling, help lines, database management and campaign planning, automated call handling and subscription services.
Speaking on this occasion, Phil Newland, Echo’s managing director said the addition of the Bristol office to the Echo group of companies is an excellent strategic fit for their business as they share their approach to offering clients high quality, value added service, dealing primarily with complex contact management requirements.
“They also share our commitment to achieving business growth. Echo continues to achieve strong growth despite challenging economic conditions and the acquisition of the Bristol team complements our growth strategy by allowing us to look beyond our traditional sectors and further strengthen our complex contact management offering to existing clients,” Newland added.
The new acquisition will enable current employed staff within the Bristol based contact center to be transferred Echo Managed Services.
Christopher Savage, managing director of Callcredit Marketing Solutions, said, “We have undertaken a comprehensive process to find the best owner of our operation and we have found the ideal organisation in Echo. It was critical to us that we identified the right partner for our clients and the best home for our staff. I am delighted that we will have a close working relationship with Echo as we collaborate on several joint projects as they continue to provide services to Callcredit.”
Edited by Rachel Ramsey