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July 18, 2008
TMCnet Contact Center Week in Review
By Stefania Viscusi, Assignment Desk Editor
Welcome to a scorching (if you're on the east coast at least) edition of the TMCnet Contact Center Week in Review. Instead of being outside where there's dangerous air quality, kick back in front of a fan and catch up on the latest contact center related headlines from this past week.
Denver-based StarTek Inc. announced this week its plans to open a new call center in the Philippines. The new center will complement the companies 21 centers in North America and will hold up to 1,100 customer care reps in its 78,000 square foot center.
The Denver-based company handles customer service and support for telecom, cable and Internet companies.
Also this week, Ohio Public Employees Retirement System (OPERS) announced it will make use of Virtual Hold Technology's (News - Alert) Virtual Hold software solution in its contact centers.
OPERS contact center in Columbus, Ohio serves over 920,000 members and with the new software hopes to deliver as much as two years of customer hold time savings.
CosmoCom (News - Alert) also announced a new distribution channel and system integrator for the CosmoCall Universe software product this week.
The company has chosen Russia’s leading solutions integrator Open Technologies in hopes to not only provide regional support for present customers but also to attract new ones.
In more contact center software news, Genesys (News - Alert) Telecommunications Laboratories and Consilium Software announced a partnership to deliver contact center and enterprise solutions to customers in India and Southeast Asia.
As per the partnership, Consilium Software will resell the entire suite of Genesys solutions and provide implementation support to mutual customers.
Genesys' contact center software suite enables contact centers to manage their workforce by effectively integrating customer interactions with business resources.
Also be sure to check out these latest research and contact center analysis articles:
For more, be sure to check back with TMCnet for all the latest Contact Center related news as it happens. Until next week…
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
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