CareTouch Communications, Inc., a provider of patient engagement, communication and management services, has been celebrating the successful completion of one-year of its CareTouch Collect program.
Headquartered in Westminster, Colorado, CareTouch Communications reaches out to patients for healthcare providers to increase patient satisfaction, improve outcomes, increase compliance and reduce cost per patient.
The company initiated the CareTouch Collect program a year back to enable healthcare providers to reach out to patients who have an account balance and provide alternatives for them to bring it current. CareTouch Collect helps patients to directly contact the provider, devise a payment plan, or secure payment while on the call.
“With the closing of Invacare HCS at the end of this month, other companies in our space are scrambling to come up with a solution. These solutions can take a long time to develop and perfect,” said Matthew Dolph, CareTouch COO. “CareTouch Collect is a robust system that’s seen tremendous success in the past year, and we’re excited about welcoming new clients to our family of providers, helping ease the burden of the collection function.”
The program works using an automated IVR or highly-trained call center, through which the patient are contacted and reminded of their account status. In addition, the patients are given the choice to set up a payment plan, make payment immediately, or be transferred directly to the healthcare provider to make the payment. CareTouch Collect works along with providers’ existing practice management systems to maximize the patient pay.
CareTouch Communications was recently in the news for announcing a key update to its CareTouch360 platform. The new update makes patient data readily available and it also keeps data and documentation up to date. Healthcare providers and hospitals can provide improved services with this updated platform.