Voice Teleservices, a boutique-quality call center headquartered in Portland, Maine, has announced that its now part of MonkeyMedia Software’s MMS Catering Institute Industry Affiliation Program.
MonkeyMedia Software is a provider of complete catering solutions that serve the needs of multi-unit restaurant operators. The company launched the MMS Catering Institute recently as an education and certification institute for restaurants. This will ensure that the management and all other team members strive to enhance the catering service delivery and other off-premise programs of their organization.
Voice Teleservices has been working with restaurant clients to manage inbound telephone orders in addition to conducting outbound business-to-business sales calls.
“Voice Teleservices has a track record of delivering high quality centralized services to restaurant companies. We are proud to have been selected by the MMS Catering Institute and certified as a partner by the thought leader in the catering solutions space,” said David Sawicki, President, Voice Teleservices. “We look forward to providing centralized call center services for the restaurant industry, especially in the restaurant catering channel."
The MonkeyMedia industry affiliation program will enable Voice Teleservices to help its multi-unit restaurant clients by offering optimized software solutions and contact center support.
The program serves the needs of industry partners desirous to be certified in the five pillars of restaurant catering including leadership, centralized services, sales and marketing, operations and delivery. The certification process will offer access to resources, training classes, education manuals, and ongoing assessment schedules.
“David and the team at Voice Teleservices not only get catering, they get hospitality! The team excels at making the most of the time catering decision makers provide on the phone, and artfully build trust and confidence with every call. They display energy and great passion for world class service,” said Wayne Alexander, MMS Catering Institute President.
The Industry Affiliation Program is open for restaurant and foodservice consultants, supply chain vendors and service providers who are devoted to providing exceptional customer service to restaurants in the catering revenue channel.