LiveOps (News - Alert), Inc recently announced a strategic reseller agreement with Adtech Global. The new alliance between both companies will enable LiveOps to resell SKY, Adtech Global’s cloud-based Verint (News - Alert) workforce optimization (WFO) application, while Adtech Global will be able to resell LiveOps Platform and applications. The strategic reseller agreement looks to target medium to large-sized contact centers across the globe.
In a statement, Ric Gray, president of Adtech Global, said, “This relationship is exciting for both companies. We recently signed our first joint customer in the USA, who will deploy up to 500 seats, a significant number of which will be integrated with our workforce optimization application. This relationship is off to a fantastic start. It’s been exciting to watch LiveOps lead the wave of change that is taking place in the contact center industry, with the vast migration to the cloud, and social and mobile customer service. We’re thrilled to join forces with them during this exciting time.”
The comprehensive WFO application from Adtech Global is located and managed in a remote data center, meaning there is no need to buy a premises-based hardware and software solution. Having spent more than a decade gathering Verint expertise, Adtech Global expressed that it is focused in its new role as a valued business partner. The company offers technical and operational support, maintenance and consulting.
Vasili Triant, SVP of cloud application sales at LiveOps said that, “Adtech Global’s Verint WFO cloud application, SKY, is the ideal complement to LiveOps cloud contact center. We are already seeing great customer traction from our alliance with Adtech Global, which is powerful evidence of what can happen when two premium cloud providers work together.”
With this partnership, the two companies hope that their contact center applications, including cloud-based screen recording, multichannel and social media tasks, as well as IVR, Inbound/outbound voice, can now be implemented by companies within a matter a weeks as opposed to months.