Ultra Communications recently announced that it has entered into a partnership with The Volunteer Call Center Limited. The Volunteer Call Center (VCC) will work with people who face travel difficulties, have special needs or lack skills to help them gain professional skills that are necessary for working in a customer service environment.
In a statement, Operations Manager Jade Smith said, “Our model means that we are up to 70% less expensive than traditional UK or off-shore outsource companies, uniquely offering UK based people access to employment opportunities that they may not have traditionally been considered for. We’ve chosen Ultra’s solutions again because the company actually operates as a technology partner, rather than just another service provider. Their solutions are extremely reliable and cost effective, which is imperative to my businesses.”
The main focus of the VCC will be to offer disadvantaged individuals free training. Once they are proficient, they will then be gradually absorbed into full-time employment. The training process is expected to last 6 months. Furthermore, the VCC will also be co-coordinating its efforts with a host of different charities in providing them with outsourced contact Center services in a discounted pricing model.
Robert Bates, Commercial Director at Ultra, said, “We are delighted that The Volunteer Call Center has chosen Ultra’s services. We are able to offer the VCC a Cloud solution that enables advisors to work from home should they need, which is the only option for many of the employees. This allows the VCC to employ people who can’t get into the office.”
Ultra Communications has completely thrown its weight behind VCC’s robust set of ethical and business objectives. The company will also serve as one among the four sponsors of the VCC and will contribute by donating funds as well as providing it with developmental support.