TMC, a global, integrated media company and the editors of INTERNET TELEPHONY and CUSTOMER magazines, have recently recognized Alteva’s (News - Alert) Hosted Call Center with the esteemed Communications Solutions Product of the Year Award.
"The products and services selected for the prestigious Communications Solutions Product of the Year Award represent some of the most exceptional innovations this industry has seen in quite some time," said Rich Tehrani (News - Alert), TMC CEO, in a press statement. "It is my pleasure to recognize Alteva with this honor as they have proven that they deserve to be considered to be among the industry's elite."
Alteva is a provider of hosted Unified Communications (News - Alert) as a Service designed to enhance business productivity and efficiency. Its Hosted Call Center is a purpose-built cloud-based solution that leverages the functionality of the Alteva platform.
The award-winning call center platform helps businesses increase sales, profitability and market share. It is a customized cloud solution that doesn’t require expensive hardware or software.
Officials explained that the Alteva’s Advanced Call Center solution features robust call center reporting, which provides access to comprehensive real-time and historical data on agent and queue activity, utilization and performance. It also features a web-based client with an easy-to-use interface helping in handling calls more efficiently.
Alteva was recognized for offering a seamlessly integrated voice, video and data solution that’s mobile, flexible and future proof. This further enables employees to communicate freely with customers, partners, and each other, whenever and wherever they want.
Last month, TMC (News - Alert) reported that independent Managing General Agent and Insurance Wholesaler, Jimcor Agency, Inc., had chosen Alteva's UCaaS solution suite to serve as critical components of their Disaster Recovery and Business Continuity plan.