The Altitude uCI customer interaction management suite helps contact centers handle all customer interactions and unify all touch points throughout the organization in an open, platform-independent solution, based on standards.
Altitude uCI ensures compliance and enables organizations to respond to current regulatory concerns. It will help call centers deal with the complex customer engagement scenarios.
As technology evolves, customer engagement is becoming more complex. The growing multichannel communications and the multitude of state and federal laws have added more complexity to customer interaction processes in call centers.
“Altitude Software solutions already comply with upcoming legislation regarding dialing to cell phones while enabling companies to unify customer interactions across all communication channels and continuously tune operations to respond to change in regulations and ensure compliance,” said Miguel Noronha, executive vice president for North America.
Altitude recently released the latest version of Altitude uCI customer interaction management suite- Altitude uCI8, helping contact centers manage and apply business intelligence “on the fly” in outbound services.
With Altitude uCI8, campaign creation, replication and management are fast and intuitive. Contact center decision makers gain from advanced functionality to analyze real time data, change segmentation and accelerate campaign returns.
Altitude uCI’s new management algorithms evaluate resources, tasks, skills and compliance to deliver the best business results, while using powerful predictive, power and preview dialing solutions.
Altitude Software also recently restructured its core executive leadership team as part of its efforts to support market expansion.
Gastão Taveira, former CEO of the company, assumed the role of president and non-executive chairman of the board, while Alfredo Redondo, a veteran technology executive, took over as the new CEO. Gastão Taveira will continue in his role for driving the company’s solution portfolio and its market reach.