Some may not think that the contact center is a scary place, but there's a lot going on in there that needs to be addressed. There are performance stranglers, customer abductors, and even the outright specter of Death for businesses that aren't keeping the contact center up and running to its fullest capacity. But what tool can put down all of these horrors? A sharpened stake to end the vampiric nature of poor audio performance? The fire of improved morale to fend off the shambling monster of the Monday morning call center agent? Or perhaps something so simple as a one-touch tool to take on several monsters at once in the form of Empirix OneSight 9.0.
Empirix (News - Alert) OneSight 9.0 offers an array of common business-grade monster-slayers so comprehensive that even Dr. Van Helsing would be jealous. This impressive tool kit allows for a variety of tests to take place to ensure top-notch network performance, including active monitoring systems that allow for all manner of simulations, from a phone call to a specific extension to a single user going through an IVR menu to even a conference call of up to 50 people, testing the length,the breadth and the depth of the communications systems.
Empirix OneSight 9.0 isn't just about phone service, either. The newest version now includes support for a variety of communications platforms, including PBX (News - Alert) systems, session border controllers, agent desktop applications, database queries and a host of others.
There's plenty for the vigilant error monster-slayer to take on, too. The increasing use of the Web as a communications tool can strain bandwidth and choke off performance, leaving calls to stutter, drop bits or even fail outright, the last thing a business wants to see when trying to negotiate a major new arrangement via an online connection. Trying to keep all traffic flowing smoothly through the network can be difficult as well, with some traffic suddenly coming through in a big way into a field that's otherwise empty. Proper communications methods can prioritize traffic and help make the overall flow less drastically altered, ending up with a smoother picture and a better experience for all users. That's where systems like Empirix's OneSight 9.0—and many other elements of the Empirix line—can prove so useful (see the below infographic for more).
When the contact center is haunted by the horrors of poor network performance and limited connectivity, when the pipelines are strangled with the muck of poorly regulated connections, and when the business itself is menaced by the kind of disaster that can only come with poor communications, it's time to call in the heavy hitters at Empirix to put these monsters down for good. Empirix OneSight 9.0 will make a fine start in the ongoing fight to keep the communications systems a business relies upon running smoothly, safely, and free of the horrors that can so often beset such systems.