Aspect (News - Alert) Software, a provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, has recently forged new partnership agreement with Moxie Software, Inc., to merge its contact center solutions with Moxie's digital customer communication and knowledgebase applications.
This new partnership will allow Aspect’s enterprise customers to make use of a variety of functionalities including best-of-breed chat, email and knowledge base features. Also, they can take advantage of other tools that they need to deliver differentiated customer experiences.
Moxie Software specializes in offering customer-centric enterprise social software suite that enables companies and organizations to effectively connect employees, customers and partners to engage in business, share knowledge and collaborate.
"We are excited about the opportunity that this partnership brings to both companies," said Nikhil Govindaraj, vice president of products, Moxie Software. "As consumers further embrace digital communications, enterprises will need to deliver consistent and accurate experiences across all customer engagement channels."
In addition, the merger of Aspect’s contact center solutions with Moxie Software's applications will enable organizations with more established multichannel business processes to enhance their ability to service customers who pick Internet-based channels as their preferred communication methods.
"As more and more people move to Web and text-based channels other than voice for service, we want to make sure we provide our enterprise customers with the tools they need to deliver differentiated customer experiences. Moxie's chat and knowledge base applications will help us meet and exceed the demanding requirements of our customers," said John Amein, vice president of product management at Aspect.
Aspect Software has announced that is selling Moxie Software's customer communication applications on immediate basis.
Aspect has been helping the world's most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. The company recently released Zipwire, a feature-rich, cloud-based contact center solution that can help users realize enhanced operational value and customer service excellence more quickly.