Customer contact, workforce optimization and Microsoft (News - Alert) platform solutions provider Aspect Software has announced that the company has won the 2013 Global Outbound Dialing Systems Market Share Leadership Award from Frost & Sullivan (News - Alert).
Aspect won the award for its expertise in offering Unified IP platform and other key performance drivers of its outbound dialing systems. The company’s Unified IP provides a full array of customer contact capabilities for inbound and outbound calls, as well as a voice portal and multi-channel self-service with unified communications coupled with collaborative features.
Also, the usage of Aspect’s (News - Alert) unified communications and collaboration solution allows its customers to augment the capabilities of dialing applications by enabling agents to reach and collaborate with experts outside of the contact center.
"Consumers today are not just asking for multichannel interactions with the companies they do business with, they are demanding true omni-channel experiences in order to seamlessly conduct conversations from start to finish, regardless of channel or interaction interruption. Aspect's Unified IP platform is uniquely suited to help the businesses we serve transform their customer experience," said Chris Koziol, president and general manager of the Interaction Management division at Aspect.
Aspect also takes pride is saying that they are customer centric company ready to build solutions that are tailored as per customer requirement. The company also creates solutions for specific industry verticals, such as Unified IP. Streamlined Collections is one such option that combines Unified IP's outbound dialer with other assets such as voice portal for self-service and advanced list management for optimized campaign management.
Chris Koziol further added, “Receiving the Frost & Sullivan Global Outbound Dialing Systems Award is a perfect illustration of the attention and dedication we have to providing our customers with the operational agility and innovative technology they need to deliver consistent and exceptional experiences across all channels, all the time."