ASC recently announced that it will be showcasing its advanced Recording and WFO (Workforce Optimization) Suite neo at the 22nd Annual Convergence (News - Alert) Expo which will take place in New Delhi, India, during January of 2014. ASC is a specialist provider of an advanced range of solutions designed to enable optimized reporting, analyzing and evaluations of communications.
In a release, Marco Mueller, COO of ASC (News - Alert), said, “With Convergence India, ASC is continuing its outreach to a region already known for its technological savvy. We are confident in the unsurpassed capabilities and versatility of neo to help contact centers trying to improve performance in today’s ultra-competitive business world, financial institutions facing more stringent regulations and public safety organizations attempting to improve response times.”
ASC’s integrated neo solution comprises of communications recording solutions, quality and performance management tools, advanced solutions for speech and desktop analytics, and eLearning, customer feedback and workforce management applications. These solutions collectively work to help enhance business processes and delivering optimized performance and compliance for financial enterprises, contact centers, as well as public-safety organizations.
Marco Mueller explained that there is a growing need for addressing new reporting and transparency policies among financial institutions. These policies laid out as per MiFID2 and Dodd Frank regulations include the retrieving of all trade aspects within 72 hours; emphasize higher level of transparency for new asset classes; and the monitoring of OTFs (organized trading facilities).
Public safety organizations will be able to use the ASC Recording and WFO suite neo to carry out post-event evaluations which can help in effectively enhancing their response times. The use of the neo suite by contact centers will enable in the transformation of unstructured raw data collected from customer interactions to highly intelligent and valuable information which can positively impact executive decisions across the organization.
Marco Mueller also said that ASC was highly vested in strengthening its business relations within India. The company had recently showcased its solutions at the Interop (News - Alert) Mumbai for IT professionals. ASC also has a number of subsidiaries spread across Asia and the Middle East which help in enabling prompt customer service. Furthermore, the company's portfolio over the Cloud is readily available for addressing the technology requirement of its customers across India.