Outbound Call Center Featured Article

Thomas L. Cardella Announces Expansion and Added Jobs for Iowa Contact Center

August 13, 2008

Thomas L. Cardella & Associates has announced today that the company has signed two new contracts that will add 80 new positions in their Coralville, Iowa contact center. This expansion is a positive boost to the local economy, while also further strengthening the value of domestic contact center growth.
 
The company plans to offer 50 positions for a major office retail firm. These positions will offer a beginning pay of $12 an hour and will average $15 an hour with bonus and commissions.

Thomas L. Cardella & Associates will also open 30 positions for a major educational institution that will start at $14 an hour with pay increases in the first year that will take the hourly wage from $17 an hour to $20 an hour.

For more information on employment at Thomas L. Cardella & Associates, please visit www.tlcassociates.com

Thomas L. Cardella, President, shared in a Wednesday statement: “Our clients are excited to have people from the Iowa City and Coralville area represent their business to their customers. The level of education, strong work ethic, and core values are respected by our clients, and are the main reason that we once again choose Iowa to build our company.”

Founded in April of 2007, Thomas L. Cardella & Associates is ranked as one of the fastest growth contact center companies in the United States. In just 15 months, the company has successfully grown to three locations and 480 employees, strengthening the U.S. domestic contact center market, as well as the financial outlook in Coralville.

“We expect to announce the location of our fourth call center right after the Labor Day holiday,” Cardella continued. “We expect our fourth call center to employee up-wards of 225 individuals, and we are in the final stages of contract negotiations with the two clients that will take the space in our fourth location.”

Founder of Access Direct and former Chairman and CEO of PRC, Cardella founded Access Direct in Iowa in 1995 and launched a Coralville call center in 1999. Access Direct quickly grew to 2,000 employees and brought in over $160 million in payroll from 1995-2000 to the state of Iowa. In 2000, the company was sold to IAC/InterActiveCorp.

Cardella brought to his new company not only experience in the area of customer contact centers, but also a proven ability to attract new clients and grow the base. This growth will improve the financial outlook for Thomas L. Cardella & Associates, while also providing well-paying jobs for skilled individuals in the Coralville area.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.

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