Just over a month ago, popular travel agency BookIt.com launched a contact center in Montego Bay, Jamaica. BookIt.com provides tourists with travel tips and other relevant local information, and also helps tourists plan their trips by booking everything from activities to hotel rooms. However, in order to dispense this valuable information to their customers in a timely manner, BookIt.com needed professional help optimizing their call center.
That's why BookIt.com sought Teleperformance (News - Alert) as a call center solution. One of the biggest driving factors in this decision was Teleperformance's extensive history in Jamaica. Teleperformance started laying framework in Jamaica as early as 2002, and at the time only had 150 employees there. By now, Teleperformance has a much stronger presence with over 1700 employees in Montego Bay alone, making them an excellent choice for BookIt.com.
Bud Finlaw, founder and CEO of BookIt.com commented on the acquisition, saying that “BookIt.com explored several options for providers and locations for our new contact center. In the end, however, it was very easy to select Jamaica as our location and Teleperformance as our partner.”
The Jamaican call center is already proving to be very valuable, providing BookIt.com customers with more rapid response times, and creating over 200 jobs in the area. Currently, the call center agents assist customers with booking, travel information and general customer support. BookIt plans on hiring even more representatives to the position, who will help provide sales acquisition, accounting and back-office services.
Now, tourists can enjoy Jamaica by simply visiting BookIt.com's website or speaking with one of their agents at the Jamaican call center in order to plan their next trip. The call center makes things more convenient because it reduces the amount of time that callers have to wait before they reach a representative, making them much more likely to stay on the line.