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Jabra Launches New Headset for the Next-generation Contact Center Professional

February 03, 2014

Jabra (News - Alert), a provider of audio solutions, announced the headset for the contact center, the Jabra BIZ 2300.  This was launched to address the needs of the evolving contact center landscape.

The product is announced with the contact center agent in mind. Contact centers have an important role as the customer's first point of contact and thus it becomes important that each call is handled as professionally as possible and with no background noise.

"We believe that contact center agents are key contributors in safeguarding brand perception, and this will only increase in the future," stated  Holger Reisinger, Jabra Vice President of Marketing, Products and Alliances.

"With the Jabra BIZ 2300 we accepted the challenge of developing a superior audio device for these brand ambassadors with best-in-class sound performance, built-to-last durability and exceptional comfort," Reisinger added.

Jabra BIZ 2300 benefits include; unprecedented noise cancellation microphone, agent comfort,   built contact-center tough, optimized for speech analytics for accurate recognition of key words and phrases, and  mass deployment  that makes remote configuration and deployment simple and intuitive.

"What strikes me most about the new Jabra BIZ 2300 is it offers features typically found only in more expensive, higher-end headsets, such as Kevlar cords and the 360 boom arm," commented Sheila McGee-Smith, industry analyst and president, McGee-Smith Analytics.  "Agents wear headsets for many hours a day, and these features add increased comfort and durability."

Also, Jabra has developed the headset in collaboration with customers and strategic alliance partners such as Avaya (News - Alert).

"Today, companies like Avaya need to execute to perfection at all customer touch-points, with a crisp and clear voice," says Linda Hartig, Avaya VP of Global Support Services. "Our Services Desk in Westminster, Colorado has piloted the Jabra BIZ 2300 and it is spot on in terms of delivering that superior sound quality Avaya and our customers expect."

Edited by Cassandra Tucker

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