CallScripter, market leader in agent guidance and call scripting technology, has appointed a new professional services consultant to join the professional services division.
Matt Lawrence, formerly account manager at 24/7/365 contact center, Ansaback, is joining the company. He brings five years of product experience and a wealth of real-world contact center know-how to the team.
“With Matt’s extensive experience within the contact center industry, he will be instrumental to our continued growth by helping us achieve the highest levels of support and consultancy to customers and partners globally,” said Sam Bailey, professional services & customer service manager at CallScripter, in a statement.
“This is a very exciting time to be joining CallScripter as I will have the opportunity to make a real impact across our global customer-base assisting with product enhancements, technical expertise and customer service,” said Matt Lawrence.
CallScripter is the market leading contact center scripting software solution internationally, designed to maximize contact center productivity while improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centers around the globe.
Earlier in November, Merlin Entertainments, one of the largest European entertainment companies, and CallScripter had announced the roll out of the CallScripter application internationally.
Steve Messenbird, global contact center director at Merlin said, “CallScripter has allowed Merlin Entertainments to grow its pre-booked sales globally within our contact center environments, exceeding all expectations whilst meeting our customer needs.”
“Merlin Entertainments currently has contact centers based in the UK, Germany, Australia and the USA. Installing CallScripter into these regions has been an extremely simple process which ensures we are sharing best practice booking processes throughout all our call centers globally,” said Messenbird.
The CallScripter agent scripting application helps to enable multiple skills sets in real-time and provide a complete transparency in agent productivity and sales performance as well as empowering agents with knowledge and data in order to sell tickets efficiently and successfully.