EarthBend has been distributing technology solutions to a vast group of telephony resellers for over 30 years. The company claims to offer secure, easily managed, and optimized solution that meets the evolving customer needs. By adding the Red Box call recording solutions to its stream, EarthBend is now able to offer solutions for compliance, coaching & training, service quality control, evidence gathering, dispute & complaint resolution, staff protection, and verification.
Speaking on this occasion, Ryan Donovan, GM and VP of Sales and Service with EarthBend, said, “Call Recording continues to be an area of focus for businesses around the globe. Our channel and customer base continues to look for expanded options in today’s complex sales environment. The addition of Red Box Recorders (News - Alert) to the EarthBend solution set enables our clients to access the trusted suite of products from Red Box.”
The Redbox call recording suite is ideal for those organisations requiring secure, accurate and clear recordings, whether it is for mission critical evidence, compliance, fraud prevention or for the management of quality monitoring and performance. The Red Box recorder is a single software solution which records, stores, archives and delivers replay for up to 480 channels from mixed devices.
Red Box offerings assures to provide expertise and compliance recording solutions that meet exact business and operational needs of companies and organizations within the contact center, financial services, healthcare, government and emergency services sectors.
Lee Jones, CEO at Red Box Recorders, said, "As our presence within the U.S. and Canada expands we are increasingly being recognized as the leading provider of voice recording solutions within the region.”
According to Lee Jones, Earthbend will help support this continued growth by providing significant experience and support coverage that will complement their existing global network of partners.