The contact center is a facility used by a company to bring its customers closer through trained agents who drive successful relationships with them by delivering compelling and differentiated customer experiences. Microsoft (News - Alert) Dynamics CRM helps companies both small and large to manage their contact centers effectively and efficiently and align well with the modern and device optimized customers.
Avtex (News - Alert), a provider of integrated interaction solutions, and a strategic partner of Microsoft, revealed its plan to host a “CRM in the Contact Center” series in various cities nationwide.
“This series gives us a chance to demonstrate our deep knowledge of both CRM and contact center technologies to a national audience. Organizations which are actively seeking to improve their customer experience technology platform are presented with real-world scenarios and common business challenges,” Kris Nyreen, vice president of Marketing at Avtex said in a statement.
According to Avtex, the series will have an interactive and state-of-the-art demonstration of how Microsoft Dynamics CRM can be integrated into the contact center to revolutionize the way agents interact with their customers. Already launched in Omaha on January 29th, the series has continued in NYC and will be in Cincinnati and Detroit in February. There are also dates scheduled in March for Minneapolis, Houston and Dallas.
There are also plans to bring the series to Wisconsin, Indiana, Missouri, South Carolina, Georgia, Pennsylvania, Tennessee and California.
Avtex has been delivering professional services and strategic consulting encompassing a complete suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management. Avtex series will feature two speakers at several of the events. Randi Busse, founder and President of Workforce Development Group, Inc., and Bob Azman, Avtex’s Chief Experience Officer. The company is sure that attendees will walk away with a better understanding of how integrated technology solution will help provide a premium level of customer experience.