Teleperformance (News - Alert), a company that provides outsourced multichannel customer experience management, was recently selected as a leader in Contact Center Outsourcing (CCO) delivery capability by Everest Group, a consulting and research firm.
“Teleperformance has strategically positioned its business to assume a leadership role from multiple perspectives, including a large coverage of countries around the world and strong presence in all key vertical industries. It's my sense that Teleperformance will continue to build on this platform in order to serve as a compelling business partner for its clients,” stated Katrina Menzigian, Vice President, Research, Everest Group.
Teleperformance serves companies around the world with customer acquisition, customer care, technical support and debt collection programs. The Group operates more than 100,000 computerized workstations, with 138,000 employees in 46 countries. It manages programs in more than 66 languages and dialects on behalf of major international companies operating in a wide variety of industries.
"This comprehensive and completely independent study by Everest Group highlights the efforts we have made to ensure we have the scale, scope and technological capability to give our people everything they need to deliver an outstanding customer experience," said Paulo César Salles Vasques, Worldwide Chief Executive Officer of Teleperformance Group, in a statement. "As the global leader in the industry, I believe we need to continuously set the highest standards for both ourselves and the other industry providers. We are proud and excited to have received this designation as it reflects well on our management of our business, our continued industry leadership and on the success of our people."
Last year, Teleperformance was honored with the Netherlands National Contact Center Association (NCCA) Best Partner Award for helping Google (News - Alert) enhance its services. Teleperformance assists Google's small and medium business customers by offering them AdWords advice in an effort to optimize their campaigns.