LiveOps (News - Alert), a specialist in delivering cloud contact center and customer service solutions, has opened a data center in Sydney to serve its wide customer base and partner network in Australia and New Zealand.
Marty Beard, chairman and CEO of LiveOps said, “The opening of a new data center will support LiveOps’ rapid growth plans in the local market, as well as provide customers with high-speed access to the cloud-based network.”
“LiveOps has achieved tremendous growth in Australia and New Zealand over the last year and we’re pleased to open a local data center which will ensure that LiveOps has the right infrastructure to maintain this expansion,” Beard added.
There’s already a huge demand for multichannel cloud contact center solutions that will help companies manage their customer relationships better.
Frost & Sullivan (News - Alert) recently published a research report on the cloud based contact center market. Its report, “Australian Contact Center Market 2013” reveals that more than 60 percent of organizations will plan for or go ahead and deploy cloud based solutions in the next two years.
LiveOps enables brands to engage in real-time interactions with customers using multiple channels like voice, email, Web chat, social media and SMS. The company serves over 300 global customers including Symantec (News - Alert), Amway and ADT in Australia and New Zealand.
It is expected that the new Sydney data center will serve the needs of LiveOps’ customers including multinational customers and regional customers in both Australia and New Zealand. They will benefit from the high-speed and secure access to cloud-based voice and data network from wherever they are located and at all times.
“This investment brings our technology footprint closer to our partners, whether they are telecommunications companies, systems integrators or professional services firms,” said Kristen Pimpini, managing director, LiveOps, Australia and New Zealand.LiveOps was in the news recently for raising $30 million in funding to accelerate global expansion and for acquiring a contact center software company. In the span of two years, LiveOps has undergone a significant business transformation that has capitalized on its core agent services business while capturing significant market share in the cloud contact center market segment.