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Convergys Brings Call Center Jobs to Honduras

April 04, 2014

At the beginning of 2014, Cincinnati-based business process outsourcer Convergys (News - Alert) became a true titan of call-center outsourcing in Latin America with its acquisition of competitor Stream Global Services for $820 million. Now, Convergys is taking steps to further their dominance in outsourcing to Latin America by opening its doors to hundreds of new employees in Honduras.

On April 2 and 3, Convergys held a job fair in its call center in San Pedro Sula at the Altia Business Park. The estimated number of employees Convergys is looking to bring in is at 200. These new employees they are looking for will fill roles in the areas of technical support, customer service and sales.

With the addition of the Stream Global employees, the new hires will be joining a network of over 7,000 Convergys employees spread throughout six Latin American countries.

All that is required of these new employees is that they be over 18 years old, have a high school degree, and be able to speak English. Basic computer literacy will be required too. Requiring no experience, Convergys will train the new employees in everything they will need to work at the call center. This will be a great method for job seekers to break into the global call-center workforce.

Nairim Avila, Convergys’ regional director for recruiting, has expressed that Convergys is an excellent place for people to begin their careers, stating that “79 percent of our managers worldwide were promoted from within,” Avila went on, “and we are known for the many career opportunities we provide to our employees.”

The addition of Stream Global and these new employees place Convergys in a coveted place in the call-center world. They are now considered the second largest BPO, directly behind Teleperformance. Stream Global also brought in major clients for Convergys, including Microsoft (News - Alert), Hewlett-Packard, Dell, and Salesforce.com. 

Edited by Alisen Downey

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