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US Sen. Helps Keep a Louisiana Healthcare Call Center in Business

April 04, 2014

One town in Louisiana was in for quite a scare when it was decided that a local healthcare enrollment center was going to be closed. The Bogalusa call center is run by General Dynamics (News - Alert) Information Technology, and is the largest employer in Bogalusa, La., with over 600 workers.

The call center is one of 17 healthcare enrollment centers across the country helping thousands purchase healthcare through the recent Affordable Care Act. These call centers run 24 hours a day, and employ over 10,000 across the country.

When it was announced that the Bogalusa center would be closed on April 25, people were quite worried about the loss of 600 jobs, which would be a major blow to the Bogalusa economy.

U.S. Senator Mary L. Landrieu got involved in the fight early on, going to the both the administration and General Dynamics Information Technology to urge them to reconsider. On April 2, Landrieu’s efforts came to fruition, as it was announced that the call center will not be closed.

“This is great news for the city of Bogalusa and the employees at the call center.  I’m pleased that after conversations I held with both General Dynamics and the administration, that it will remain open.  This comes as a direct result of the growing demand individuals and families across the country have for healthcare as a result of the Affordable Care Act,” said Sen. Landrieu.  “During the last week of open enrollment, call centers in Louisiana and across the country saw a record 2.5 million calls.  This increased demand for quality, affordable health coverage that families and businesses can count on shows that the ACA is getting stronger every day. It is not only resulting in greater access to health insurance coverage in Louisiana, but also jobs on the ground in Bogalusa.”

The mayor of Bogalusa, and state senator Ben Nevers were also celebrating, excited to see jobs remain in Bogalusa, and the continued ability to handle health care concerns. 




Edited by Alisen Downey

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