Outbound Call Center Featured Article

CorvisaCloud invests in ManyWho

July 07, 2014

CorvisaCloud, LLC, a cloud-based communications provider, recently announced an investment in ManyWho, a San-Francisco-based cloud workflow company that helps businesses build powerful enterprise applications on multiple platforms. CorvisaCloud, which recently secured $30 million in funding from parent company Novation Companies, Inc., is looking to expand sales, marketing and operational development efforts and potential acquisitions.

Apart from investing in ManyWho, CorvisaCloud will also integrate the company’s workflow technology into CorvisaOne contact center software products and platform to seamlessly create dynamic call scripts that can be shared across the organization to standardize service techniques. As a result, agents will now be able to better engage with customers and solve their queries with more efficiency.

"After looking at similar products, we believe ManyWho's technology is the best in the market in terms of sophistication and ease of use and we see strong growth potential," said CorvisaCloud president Matt Lautz. "We feel their product and vision will further extend the customization capabilities offered by our open platform and also help us to more effectively deliver on specific call scripting features that our customers want."

ManyWho is a company that offers a workflow technology that allows for the ordering of separate apps into a common, unified platform. The company uses a highly-productive flow diagramming methodology that’s loosely based on BPM technologies. The platform stores all of the business process run-time data for reporting, from the data the user enters to the data provided by external systems. As with everything the platform does, this data is available through an API so it can be embedded into existing systems, extracted or simply used for reporting.  

"We were looking at other investors but felt CorvisaCloud's leadership, culture and vision were a great match," said Steve Wood, co-founder and CEO of ManyWho. "We're excited to be partnering with CorvisaCloud not only in the investment capacity but also as an integrated partner."



Article comments powered by Disqus