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TeleSign Expands Global Support Services

July 10, 2014

Mobile identity verification service TeleSign has announced the launch of its enhanced global support services.

The support services offer around the clock support via email, phone, and customer portal with no extra cost incurred by the customer. TeleSign says this is in response to its growing worldwide business, which it is boasting 100 percent revenue growth.

 “Protecting the end user’s identity should be a priority for any web or mobile app company,” said Max Powers, vice president of business operations at TeleSign, in a statement.

 “TeleSign’s Client Services organization has guided hundreds of customers through integrations that range from simple to complex, and best of all, we are available 24 hours a day, 365 days a year,” he said. “This commitment to TeleSign customers provides an unparalleled level of service in the industry.”

TeleSign says that its enhanced online customer portal will be updated every month with improved dashboards and customizable real-time reporting. “These enhancements which also include self-service troubleshooting tools, allows easy monitoring and insight into account traffic trends and network security updates,” the statement says.

The company continues to experience much growth in 2014. In early July it secured additional series B funding from Telstra (News - Alert), an Australian-based investor.

 “We hope to be able to offer a range of mobile identity solutions from this innovative provider and we will work closely with TeleSign to explore opportunities to bring this technology to our own customers,” said Telstra Ventures Managing Director, Mark Sherman at the time of the announcement.

 “TeleSign has been very successful at making the internet a safer and more secure place by protecting businesses and users from fraud,” said Steve Jillings, CEO of TeleSign.

The company says that currently it is operating in 200 countries and protecting 3.5 billion accounts. 




Edited by Adam Brandt

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