Cayzu Help Desk, a cloud-based helpdesk software solution, has announced a slew of new features that will be added or improved in the next update. Providing easily accessible customer service solutions for clients, the company says these changes will benefit all involved parties immensely.
First of all, the dashboard has been redesigned in order to become more intuitive and aesthetically pleasing. Added to this section is a to-do list function to assist with company organization, and the customer service ticket grid has been made customizable so companies can create a work list that meshes well with ingrained processes and systems.
Cayzu has launched a knowledge base rating system, which allows customers to submit ratings on knowledge-based items. This gives clients the ability to address problem areas and continuously search for potential improvements. Along similar lines the Help Desk now boasts full SurveyMonkey integration, allowing clients to send surveys out to customers and receive feedback on how their problem was handled and solved.
Data management tools are expanded with new report options, including Top FAQ Views, Tickets by Product and Tickets by TAGs. In addition, the system has been fully integrated with Google (News - Alert) Analytics, connecting the knowledge base with Google’s powerful service and providing opportunities for the client to have much more extensive insights at their disposal. Clients will now be able to track the amount of time spent by the help desk to solve customer service tickets and adjust billing or best practices accordingly.
These changes have been implemented as a result of an extensive survey of Cayzu Help Desk clients. This is an example of what the company claims is an exceptional level of attention to the desires of its customers. Following this sentiment and as a promotional move for the massive update, the company is offering a deep discount to new customers of only $10 per agent. More information about this limited time offer is available on the company’s website.