Whoop Mobile, a provider of rich mobile media content, has announced its release of Whoop Queue Customer Service Solution, a pre-packaged, fully customizable mobile solution built specifically to serve customer service departments.

 

The Whoop Queue solution belongs to company’s Whoop Apps family and is an easy-to-use and ready-to-go mobile application and template available exclusively at http://www.whoopmobile.com.

 

Mark Morel, Chairman and CEO of Whoop said that companies are constantly tweaking their support levels to optimize call response times, minimize hold patterns and resolve customer issues efficiently. "With the Whoop Queue Solution," he said, "a company can more efficiently engage with customers seeking service, saving money and improving service."

 

The Whoop Queue Solution will aid a company to send information on the stated issue automatically to the customer's mobile device and will include rich media such as video or audio if needed, or be comprised of mainly text, including the expected call back time.

 

According to the company, medical offices, insurance companies, financial institutions or general service providers can use the new solution to provide their customers an alternative to being on hold as well as to reduce costs.

 

Recently, Whoop introduced Everything Mobile Channel Program which covers the broad array of organizations interested in mobile initiatives, including advertising agencies, public relations firms, digital studios, direct mail firms, non-profit and trade organizations, Chambers of Commerce, independent software vendors, complementary technology service companies and independent consultancies.

 

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