Outbound Call Center Featured Article

Sprint Increases Call Center Hiring to Meet Customer Experience Goals

March 03, 2009

Customer experiences are without a doubt one of the most important elements in securing a contact centers success. By keeping customers happy with the services they receive and the experiences they have, it's possible for companies to gain loyalty.
 
In a bid to meet their commitment to improve customer experiences, Sprint has announced it is now hiring additional customer service agents for its Rio Ranchero contact center. These agents will be added to the 800 employees already working at the facility.
 
Sprint (News - Alert) has played a part in Rio Rancho for 10 years and the location is one of the company's highest performing contact centers.
 
This latest search will be ongoing throughout the year and will offer competitive salaries and benefits, including the use of an onsite fitness center and the ability to participate in an employee wireless phone program.
 
The Rio Ranchero center was named one of the Best Places to Work in New Mexico in 2007 by New Mexico Business Weekly.
 
This news is not only a good one for the call center space, but is also significant in tough economic conditions that currently plague the U.S. workforce.
 
“We’re looking for individuals with passion, confidence and the commitment to join our team of long-time employees in completing one goal – improving the customer experience,” said Craig Jantzi, director of the Sprint Rio Rancho Contact Center.
 
“There is such a vast pool of talented and qualified working professionals here in the Albuquerque area. We believe they will be challenged by the rewarding positions at our call center as they provide an opportunity in which they can put to use their communication, technical and multi-tasking skills.”
 
The company recently announced that its efforts to improve customer service numbers allowed it to make a 50 percent improvement in the last six months of 2008 in terms of catching up with competitors’ customer satisfaction rates.

Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi

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