MetraTech Provides Billing Solution with New Customer Care Functionality
April 17, 2009
a provider of charging, billing, settlement and customer care products, has announced the release of MetraNet
6 which helps business to manage change by automating processes.
Changes like technological innovation, the difficult economic landscape, the demands of globalization, and demands of corporate social responsibility have become a competency for organizations. When introducing new products or services, the self care and Customer Service Representative (CSR (News
)) workflows of this new offering can be configured through a drag-and-drop interface to include new information and business processes.
"Today's enterprise is facing an enormous challenge," said Scott Swartz (News
), chief executive officer, MetraTech Corp. "Improving and refining current business models is often no longer enough; the leaders are fundamentally redefining existing industries and often inventing new ones altogether.”
“MetraNet 6 combines the ability to dynamically monetize new business models with the ability to dynamically automate customer-centric workflows to support that model," said Swartz.
MetraNet 6 enables greater CSR efficiency and self care ease of use. It also provides tools to promote better customer acquisition strategies and provides modeling and managing of business processes.
A new Dynamic Workflow Modeling feature is used to match business processes and capture customer data then translating it into workflows. Also, an Activity Services feature tailors SOA-compliant customer and self care business logic support for each customer experience and enables standards-based integration with third-party applications.
, MetraTech (News
) was chosen by InterCall
, a subsidiary of West Corporation
and a conferencing and collaboration services provider for their MetraNet offering.
Anamika Singh is a contributing editor for TMCnet. To read more of Anamika's articles, please visit her columnist page.
With MetraNet, InterCall (News
) can automatically create or modify offers, promotions and rate plans without the need for additional software development so time-to-market for new products and services is reduced.
Edited by Stefania Viscusi