Outbound Call Center Featured Article
MetraTech Provides Billing Solution with New Customer Care Functionality
Changes like technological innovation, the difficult economic landscape, the demands of globalization, and demands of corporate social responsibility have become a competency for organizations. When introducing new products or services, the self care and Customer Service Representative (CSR (News - Alert)) workflows of this new offering can be configured through a drag-and-drop interface to include new information and business processes.
"Today's enterprise is facing an enormous challenge," said Scott Swartz (News - Alert), chief executive officer, MetraTech Corp. "Improving and refining current business models is often no longer enough; the leaders are fundamentally redefining existing industries and often inventing new ones altogether.”
A new Dynamic Workflow Modeling feature is used to match business processes and capture customer data then translating it into workflows. Also, an Activity Services feature tailors SOA-compliant customer and self care business logic support for each customer experience and enables standards-based integration with third-party applications.
Last month, MetraTech (News - Alert) was chosen by InterCall, a subsidiary of West Corporation and a conferencing and collaboration services provider for their MetraNet offering.
Anamika Singh is a contributing editor for TMCnet. To read more of Anamika's articles, please visit her columnist page.
Edited by Stefania Viscusi