Toshiba American Information Systems
Inc.’s Telecommunication Systems Division has announced that the Toshiba Strata ACD Call Center Solution
has been awarded a 2008 Product of the Year Award from Technology Marketing Corporation
’s Unified Communications magazine
) is a global integrated media company helping clients build communities in print, in person and online. TMC also publishes Customer Interaction Solutions, Internet Telephony (News
) and NGN Magazine.
“With its Strata ACD Call Center Solution, Toshiba has proven its commitment to quality and excellence in UC solutions while addressing real needs in the marketplace. Unified Communications is pleased to honor it with a 2008 Product of the Year Award,” stated Rich Tehrani (News
), TMC President and Editor-in-Chief of Unified Communications magazine, in a release.
Brian Metherell, vice president and general manager of Toshiba America Information Systems, said: “We are pleased to receive the Product of the Year Award from Unified Communications (News
) Magazine for Toshiba’s Strata ACD Call Center Solution. Strata ACD improves the efficiency, productivity and cost effectiveness of call centers by providing the right tools for both agents and supervisors.”
) Strata ACD is geared for small- to medium-sized enterprises or larger corporate users with multiple sites. It is available with Toshiba’s new Net Phone 6.0 and offers powerful presence capabilities for call center agents, supervisors, and other users.
It is compatible with Toshiba’s Strata CIX family of IP business communication solutions. The Strata ACD with Net Phone provides an IP call center solution that can be customized according to the requirements of different enterprises.
Unified Communications magazine provides guidance to enterprise decision makers about how to select unified communications (UC) solutions. It offers case studies of successful deployments; interviews with hardware and software companies; and an industry section with analysis of important mergers and acquisitions, partnerships and a Wall Street perspective on the unified communications market.