Outbound Call Center Featured Article
Thomas L. Cardella & Associates Honored with Call Center Awards
June 25, 2009
TLC&A took the top award in the Best in Class Call Center (Over 200 Employees), beating out other industry leaders such as Nikon, Intelenet, kgb USA, and Arizona Public Center.
In addition, company President Thomas Cardella was named the first runner-up for the Call Center Leader of the Year award. Other finalists included New York Life Insurance Company, Mass Mutual Insurance Company, FedEx Latin America, and Global Custom Commerce.
Established by Call Center IQPC, the Excellence Awards are designed to honor, recognize and promote contact centers that demonstrate true best practices in the contact center spectrum. Leading organizations were identified and assessed by a group of contact center experts and leaders.
After accurate and objective evaluation of the effectiveness of top programs, winners who displayed best practices in each category were chosen. Companies selected as finalists, including Fortune 100 and Fortune 500 organizations, dedicate themselves to superior thinking, creativity and execution across the full spectrum of contact center functions.
TLC&A is an Iowa-based teleservices firm with locations in Cedar Rapids, Coralville, Keokuk, and Marshalltown, Iowa, focused on the direct marketing needs of Fortune 500 clients in the financial services, insurance, publication, technology, telecom, entertainment, utilities, and travel industries. It provides inbound customer service and support, outbound teleservices, e-mail management, and Webchat services.
“The company is thrilled to be recognized by IQPC with these two prestigious awards,” Cardella, who founded the firm that bears his name in 2007, said in a statement. “We are extremely proud of what we have developed, and we are very pleased to be recognized by our industry peers. It highlights our ability to deliver excellent results that meet and exceed client expectations while providing quality customer care, solidifying the fact we are a leading service agency for Fortune 500 companies.
“This validates the hard work and dedication of the entire organization, especially the commitment of the team to fully grasp the vision for the company and consistently delivering the results our clients want and deserve,” Cardella said.Brendan B. Read is TMCnet’s Senior Contributing Editor. To read more of Brendan’s articles, please visit his columnist page.
Edited by Amy Tierney