Parature (News - Alert) said its Parature Chat is helping companies to proactively start conversations with customers and prospects to increase customer satisfaction and revenue.

 

Parature deals in on-demand customer service software and claims to make it possible for any business to leverage the Internet to provide outstanding customer service.

 

Parature has stated that its Chat product enables companies’ end users to involve in live question and answer session direct with their support representatives for improved first contact resolution. This powerful chat module is a fully integrated, support focused chat application designed to meet the needs of the newest generation of support representatives and customers.

 

When customer care officials are responding to a call, call supervisors using Parature Chat can view and ‘whisper’ tips to their teammates during chats. The comprehensive rules of the product for escalation, deflection and prioritization ensure no customer questions go unanswered, a timely response and that Service Level Agreements (SLA) are met.

 

Chat enables organizations to manage feedback and measure customer sentiments via a custom chat experience that's branded to match the 'look and feel' of any website, as well as customized chat buttons and links to extend the support presence where customers need it most.

 

Parature through its Software-as-a-Service (SaaS (News - Alert)) delivery says its can help companies change the way they are offering service to their customers and to better and more efficiently serve, support, engage with and retain customers in today's Web world.

 

Parature CEO and president, Duke Chung (News - Alert) said that the company’s customer service software delivers on the promise of multi-channel service and support and gives the company’s clients one integrated software suite to easily manage all their customer interactions. Parature Chat is not only easy-to-use and affordable, but leverages cutting-edge technology that their Web-savvy market demands. The product only showcases the efforts Parature has put forth for its customers' success and to providing the smartest, most efficient way for diverse organizations to deliver great customer experiences.

 

Sigmetrix has been using Parature Customer Service software to efficiently manage their customer service and support and Parature had announced an integration partnership with Metaverse Mod Squad.

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