Douglas Telecom has introduced Telephone Capacity on Demand, a new business telephone service that allows customers to flexibly "borrow" call capacity from the company.

 

With this newest service, businesses can process a large number of incoming calls with only a small number of telephone lines onsite. According to company officials, the service provides the companies with the ability to reduce the number of their current lines without losing calls to busy signals.

 

The company eliminates the need to subscribe to extra telephone lines in order to mitigate the possibility of incoming callers not being able to get through. Officials said that they now allow businesses to “borrow” the temporarily needed capacity, ensuring that they never lose a call to a busy signal.

 

Unlike a typical call which is on hold for no longer than a few minutes, this service allows “borrowing the capacity” when needed – instead of paying to have the extra telephone lines active at all times – to process these calls on site.

 

By using this latest offering, users can create additional routing to alternative locations or telephone numbers on schedule or on demand. Also, it eliminates the need to enter into long term contracts for telephone lines to handle anticipated call traffic that has not yet materialized.

 

Even small businesses with three lines can benefit from this service, while a business with over ten lines could save up to 50 percent off their current telephone bill.

 

Telephone Capacity on Demand can be combined with Douglas Telecom’s telephone service, toll free numbers, and business VoIP or hosted PBX (News - Alert).

 

Earlier in August, Douglas Telecom introduced a new model for providing VoIP business telephone service.

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