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Quick Contact Center Launches Hosted Contact Center Service Powered by CosmoCom

October 15, 2009

Contact center solutions provider CosmoCom has announced that UK-based Quick Contact Center (QCC) has launched a new hosted contact center service built on CosmoCom’s (News - Alert) platform.

This new service is designed specifically for small and medium-sized businesses. CosmoCom is touting this launch as its all-IP CosmoCall Universe platform is the power behind this innovative new service.

"Now the small to medium size contact center can benefit from the same diverse and sophisticated features previously available to only the 'big boys'" says Paul Titcombe, a director at Quick Contact Centre, in a statement. "Using the QCC service, small companies will be able to deliver the same level of service as flexibly and effectively as the largest corporations.”

The QCC service was developed as a response to a growing need to deliver to the under 50-seat contact center market a premium quality, full-featured hosted service that can facilitate phone, e-mail, Web, SMS and fax communications through unified solutions.

“QCC's service is also the perfect solution for companies looking to run short term campaigns or trial contact center concepts, while centrally managing and reporting on multi-site operations - including those operations of outsourced partners," said Titcombe. "QCC deployments can be delivered within less than 48 hours--a true example of a premium out-of-the-box Quick Contact Center."

The QCC service was built to deliver an extensive range of fully managed services, such as a unified IP agent desktop; multi-channel contact handling; self-service Interactive Voice Response (IVR); customizable MIS reporting; access to the latest contact center technology; and easy integration with third-party applications, such as CRM and WFM.

QCC places its servers in a state-of-the-art BT (News - Alert) data center in London, which offers international backup and full system redundancy for business continuity and disaster recovery.

"Thousands of companies are eager to try out the latest customer contact technologies but have been put off by the time and investment required to get projects off the ground. With the QCC service, they can do so without investing in expensive on-premise equipment or specialist IT personnel" explained Titcombe.

He went on to add that the service from QCC is quick to deploy and cost effective for organizations with as few as three agents. The solution is designed to be an easy way to prove the business case of advanced customer contact technologies to management.

"We are delighted to announce our relationship with Quick Contact Center" said Mike Adolphy, CosmoCom's regional director for the UK and Ireland. "CosmoCom's all-IP Contact Center strategy is designed to help companies become more reachable and more responsive in a cost-effective way. And with the launch of the QCC service, smaller UK organizations can easily implement contact centers similar to enterprises with the largest and most complex requirements."

Click here to read the latest on CosmoCom in an interview between TMC (News - Alert) and CosmoCom’s co-founder and executive vice president, Stephen R. Kowarsky.

CosmoCom made news last month when the company announced that Terrasoft, a CRM vendor, is furthering its alliance with CosmoCom to create a comprehensive CRM product.

As customer service initiatives continue to gain importance for companies throughout the global market, the demand for solutions such as those offered by CosmoCom and QCC will continue to grow.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Patrick Barnard

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