Outbound Call Center Featured Article

VIPdesk to Recruit Home-Based Call Center Agents to Support Eddie Bauer

October 15, 2009

VIPdesk, a provider of virtual customer service solutions, has announced it is recruiting more than 250 home-based call center agents to provide seasonal holiday customer service support for retailer, Eddie Bauer.

The home-based call center agents, better known as “Brand Ambassadors,” will be put in place to respond to incoming phone calls from Eddie Bauer customers. Certification courses, which are designed to prepare Brand Ambassadors to assist customers, start on October 21.

Those hired to fill the roles of Brand Ambassadors will be able to earn an average of $10-$14 per hour. These individuals will work 25 hours or more per week and participate in a two-week certification course before they begin assisting customers.

"VIPdesk (News - Alert) is thrilled to have this opportunity to provide home-based work for so many people across the country during this holiday season," said Sally Hurley, President of VIPdesk, in a statement. "We are looking for over 250 people who love retail and fashion to start in late October."

Anyone interested in working from home as a VIPdesk Brand Ambassador can find more information and apply online here.

VIPdesk offers more than 20 years experience providing concierge-quality contact center solutions. The company delivers what it positions as dramatic and measurable results for global brands through home-based demographically matched Brand Ambassadors.

VIPdesk focuses on delivering virtual contact center solutions in a variety of industries, including retail, travel, automotive and financial services.

The company’s vast experience in the customer service arena helps to position its leaders as experts in the job field. The company offered valuable tips for job hunting in the current market in an August article.

VIPdesk has a history of recruiting Brand Ambassadors from specific geographic locations in order to support its retail clients. The company also has a reputation for being green. Its innovative approach to home-based agents allows the company to keep its overhead down and travel costs for agents extremely light.

This latest announcement from VIPdesk is great news for the domestic call center / customer service industry. As long as companies continue to place an importance on serving the customer with solutions based in the U.S., this segment of the market will be protected and jobs will be created.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Patrick Barnard

Article comments powered by Disqus