By Anil Sharma
TMCnet Contributor

General Motors de Mexico has selected and deployed an AltiGen Call Center solution in Toluca, Mexico. The GM call center provides product and technical support to thousands of individuals representing and servicing GM brands across Mexico.

 

“The service we provide after a sale is as important as the sale itself,” said Magdalena Rebollar Romo, call center supervisor, GM in a statement.

 

Romo said that in this dynamic and challenging market, it is important that the company utilizes technology that can scale and adapt.

 

He said that the flexibility of AltiGen’s (News - Alert) software-based solution will ensure the company is prepared to surpass the expectations of the clients. In addition, he said superior service is crucial in maintaining the leadership position General Motors (News - Alert) has built in Mexico over the past 74 years.

 

“Our call center is the centerpiece of our client support,” he said. “The company looks forward to exploring more of AltiGen’s capabilities and translating that to the benefit of the clients and distributors.”

 

“General Motors was a perfect candidate for AltiGen’s software-based call center,” said Michael Curry, Latin America sales manager, AltiGen.

 

Curry said that by deploying a solution that can be managed in-house and easily scale, GM was able to cost-effectively improve its operations and ability to service customers. 

He said that AltiGen’s Microsoft (News - Alert)-based technology will also allow GM to integrate the call center with a planned Microsoft Exchange 2007 upgrade and take advantage of Microsoft’s new unified communications functionality.

 

Recently TMCnet reported that AltiGen Communications, Inc. has reportedly signed an exclusive agreement with Italian distributor and telecom equipment provider Hypercom. 

The company will direct the sale and distribution of AltiGen’s Microsoft-certified applications through Telecom Italia (News - Alert).

 

Since 1980, Hypercom has been supplying telecommunications solutions to Telecom Italia. The company has its own business phone system product line, CIE, and has added the AltiGen product line to provide VoIP, advanced call center capability and integration with Microsoft Office Communications Server 2007.