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U.S. Census Bureau Opens 2010 Census Data Processing, Call Center Facilities in Phoenix

November 23, 2009
The U.S. Census Bureau, along with Lockheed Martin, a contractor, reportedly has opened a 2010 Census data capture center and a call center in Phoenix.

 
The third such facility after Baltimore and Jeffersonville, Ind., will process 2010 Census questionnaires as they are mailed back by households across the nation next spring. The 212,000 square-foot facility in Phoenix will bring more than 2,800 jobs to the area.
 
 “Processing the 2010 Census questionnaires accurately and safely at the data capture centers is a crucial step to a successful census,” said Arnold Jackson, associate director for decennial programs Census Bureau, in a statement.
 
Jackson said that the responses from each form processed at the facility will help provide a complete count of the nation's population and a new portrait of America.
 
Census Bureau officials said that the Phoenix Data Capture Center is expected to process about 30 percent of the census forms mailed back by respondents. The remaining forms will be sent to the Census Bureau’s National Processing Center in Jeffersonville, Ind., and the data capture center in Baltimore.
 
The 2010 Census forms will be mailed in March, and the majority of the data processing will occur between March and July.
 
According to the Bureau officials the call center is one of only 11 facilities to serve as an information resource/hotline for questions people may have when completing their forms.
The Bureau officials said that the Phoenix professionals will answer questions about the process and completing the questionnaire, and will follow-up with respondents if their returned forms are not complete or potentially inaccurate.
 
Both facilities will be managed by Lockheed Martin (News - Alert). Its subcontractor partner, Vangent, will manage the hiring efforts for the 2,830 new employees, most of whom will be hired starting in January 2010.

Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.

Edited by Amy Tierney
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